What does simplicity on the other side of complexity really look like?
Growing up in a family owned and operated convenience store with no gas pumps in the middle of several mobile home park makes for an interesting situation. Also being the son of the only pastor that I know of with a liquor license. Haha.
Convenience stores are complex. One thing that I realized is that it was like running a grocery store but you were in charge of every department and responsible for them all as well. Our store had 1400+ (probably 2000+) items, office work and neighbors to serve. I really enjoyed talking and being involved with the neighborhood. Our store is surrounded by a great bunch of people. The biggest issue that I had was running the busiiness took a lot of time. Life was changing the "compatition" was changing (still is). Covid 19 happened... we are not going to get into that one to much. But there were many, many dynamics going on all the time. We had your typical conenience items (beer, cigarettes, cold drinks, candy, snacks, etc.), state lottery tickets, ATM and food service (22 seat restaurant then whole food plant based meal prep), so we learned many things along the way.
We also had other projects and businesses that we wanted to get into. Most of my focus was on operations and relating (talking) with everyone that came in because of my focus on talking with everyone I needed to find solutions that made it so that I could be interupted then continue without having to think about it to much. So much time can be lost sitting back down to the computer and having to find your place on the screen, just to be interupted again. I built speadsheets and processes that made it so that I could be interupted as well as fill them in at random...it was awesome.
Structure should be in place to support the people running the business as well as those that own it. The systems that I built were intened for me to be scatter brained if needed and still effectively get the work done.
I didn't understand this for a while but when I did it change my understanding of the relationship between pricing and the P&L (Profit and Loss report or Income Statement). As well as my understanding of how to price items more clearly so that I could compare "Apples to Apples" as oppose to "Apples to Oranges"
I remember being told that we needed to make 35% on an item and then seeing it "Marked up" as 45% or 50% and couldn't figure out why...it was because we were "talking 2 diffenet languages" in the same sentence.
Crazy, because we do this all the time in business and expect you to "just get it" or not.
This is the style of pricing that I originally learned and when I was tought about the P&L (Profit and Loss report or Income Statement) I was told that my pricing percentages needed to align with the P&L...and it didn't make sense and was confusing for me.
This confusion came from "talking 2 different languages". Markup Pricing and Gross Margin Pricing are not the same, not even close. A simple example is 25% of $1.00
Markup = $1.00 * 1.25 = $1.25
Gross Margin = $1.00 ÷ 0.75 = $1.33
There are only 3 elements in business. People that you create something of value for whether that is customers or employees. Operations that organize and help your business run efficently, which can be anything from shopping baskets, register systems (point of sale), spreadsheets or how the shelves are organized.
Then vision, because without vision we cast off restraint or discipline. The "Why" behind what we do together.
Created a digital filing naming convention (before AI) that was easy enough for grandma and advanced enough for the techs in the family. It is so simple and elegant that it is easily misunderstood or looked over. But how many times have you gone looking for a file or piece of paperwork and found yourself searching for hours?
This image would give you a file name of:
Company-2026-0719-Inv12345